We’re in for the BIG Awards

Friday 21st June 2024

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#TeamOldfields have done it again! This time we’ve made the final of the Small Independent Garage of the Year in the Independent Garage Association BIG Awards 2024!

Last year at the BIG awards we were in for the Community Engagement Award and this year we’ve made it into a different category. We’ve been on a real run over the last 2 years making several other finals and picking up two awards.

Tim Benson, Director said “I’m so happy for the team to have made another final. It’s a real testament to the efforts everyone puts in to ensure our customers receive the highest levels or care and their vehicle the best quality work. These awards are open nationally and receive entries from all over the UK. It’s fantastic to be considered among these amazing garage businesses.”

We’ll be attending the Glitzy event on September 20th where we’ll be hoping to pick up our 3rd national award in 12 months, along with other amazing automotive aftermarket businesses.

To see the list of other nominated finalists visit IGA | BIG Awards Finalists 2024 | (independentgarageassociation.co.uk)

WE’RE RECRUITING AN APPRENTICE – are you the future of Oldfields Garage?

Monday 17th June 2024

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PLEASE NOTE: We are not actively looking for new start apprentices at the moment, however if you have already started an apprenticeship and are in a workplace that you don’t feel values or supports you, please do get in contact.

We’re looking for the future of Oldfields! Are you the right fit to join our Award Winning Team as an apprentice technician?

We’re keen for the best people to join our business and we have great success in helping apprentices progress and develop, offering opportunities for additional training and a great working environment. Take Owen for example, who is Level 3 Electric Vehicle Qualified before he has even completed his full apprenticeship.

You’ll firstly need to be interested in vehicles and their maintenance. We are looking for a good attitude, able to communicate effectively and a strong willingness to learn and develop. We’ll be inviting successful applicants for a trial run so you can spend some time in the workshop working alongside one of our team.

Who is this for?

We’re keen to get the right person to join us and would consider a school leaver, someone who has completed a year at college on the full time course or someone who has worked in industry but is looking for a better environment with more opportunities to develop.

How should you apply?

If you’d like to be considered for an apprentice position with us email your CV along with a short paragraph on why you’d like to work with Oldfields to tim@oldfieldsgarage.co.uk.

When should you apply?

Don’t leave it too late to apply, we’ve filled one position and once we’ve filled the next position it’s gone! We’re looking to make sure we have an apprentice ready for this September intake with the aim of bringing someone into our team sooner rather than later.

DPF Doctor Conference 2024 – a big hit with the Team

Tuesday 7th May 2024

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Oldfields recently reaffirmed its commitment to excellence by actively participating in The DPF Doctor Conference 2024 held in Newcastle. The event saw four members of the team joining peers from garages across the UK to enrich their knowledge base.

The conference agenda was brimming with enlightening seminars led by Automotive Aftermarket experts. Topics ranged from Information Systems and Diagnostic Processes to Setting Targets and leveraging Data effectively. Attendees also had the opportunity to delve into practical DPF Case Studies and glean insights from a presentation by DC Lubricants on additives.

Tim, took the stage to share insights on the pivotal role of building strong customer relationships with the right customers, underscoring the longstanding legacy of excellence spanning over three decades.

Reflecting on the conference, Tim commended the team’s commitment to continuous learning and development. He highlighted their willingness to invest personal time in learning and networking with industry peers, based in the UK and internationally, as a testament to Oldfields Garage’s dedication to professional growth.

Tim stressed the importance of providing opportunities for training and development within the company, emphasizing Oldfields Garage’s culture of fostering excellence and innovation.

Returning from The DPF Doctor Conference 2024, the Oldfields Garage team brings back not only newfound insights but also valuable connections. Staying abreast of industry trends and best practices, Oldfields remains steadfast in its commitment to delivering unmatched service to its customers for years to come.

Team Oldfields Win Another National Accolade

Friday 1st March 2024

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PRESS RELEASE FEB 2024 – CAT MAG 2024 WINNERS

A hugely popular Leominster garage has become the first in the country to win two of the most coveted awards in the industry simultaneously, to underline its status as the nation’s finest.

Oldfields Garage has scooped the Independent Garage of the Year title at the Car Aftermarket Trader’s prestigious CAT Awards 2024 at the Lowry Hotel in Manchester. The accolade arrives hot on the heels of winning the Top Garage 2023, which is widely known as the most sought after silverware in in the automotive retail industry.

Based in Enterprise Park and owned by Tim Benson and his parents, the family business was once again praised for its customer service and painstaking approach to vehicle diagnosis and repairs, where no stone is left unturned and motorists are kept informed through regular, real-time dialogue.

Oldfields Garage is one of the town’s oldest and most popular garages and owner Tim Benson was quick to praise his 9 strong team for making the successes possible.

Tim said: “I couldn’t be prouder of the team, because without them none of our success is possible. Sam and I went to these awards, but it really is a team effort.”

“It is extremely rewarding to be acknowledged in this way, because a CAT Award is amongst he most highly respected prizes anywhere in the aftermarket.

But what makes me prouder is that judges acknowledged the work we do to drive standards and give each and every customer the best possible experience. We were informed by judges that we received several nominations from people in the industry, which really adds Kudos to what the team have achieved.”

“This is only possible because of the team we have in place. We are all from the local area and we care passionately about giving the community an offering that they can be proud of.”

CAT’s editorial lead Will Rimell said: “Oldfields Garage showed that no matter the challenge, especially those we experienced last year, such as parts shortages and high amenity costs, it can always be overcome.

“Congratulations to all our winners, to everyone who was shortlisted, and thank you to those of you who came from far and wide to attend.”

2023, what a year it’s been!

Wednesday 27th December 2023

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As we head towards 2024, I’m really not sure where to start with my review of 2023, because it’s been one of our best yet!

I’d like to say a huge thank you to our customers for entrusting us with their vehicles, year after year. Our team try really hard to provide the best experience possible and this is shown through our customer satisfaction NPS score again being 94 for the entire year from 664 customer surveys – a staggering number in NPS terms because it goes from -100 to 100. While 95.8% of our 664 customers are “Very Satisfied” with us overall, we don’t get everything right and we’ll all be working hard to continue to develop, improve where we can and most importantly maintain the high levels of service we aim for.

Our team have done brilliantly in terms of industry recognition again this year, as Oldfields were shortlisted for 3 national awards finals. Automechanika “Garage of the Year”, Independent Garage Association “Community Engagement” and for the second year running “Top Garage.” This year we WON Top Garage 2023. Reaching any final in a national competition is an amazing achievement for the team and for us to actually win the most prestigious award in the country for our category is fantastic recognition. We’ve just been told we’ve reached another shortlist for February next year, so we’ll be looking to continue this progress into 2024.

We’ve continued to develop our Team with Chris gaining EV & Hybrid Level 3, Sam becoming an MOT tester and Katie attending The Road to Technical Service Advisor training at Tech Topics. We’ve also introduced two team staples to our month, BBQ Friday and Chippy Friday – it’s been so well received, it happens even when I’m not there.

We continue to contribute to the local community sponsoring Leominster in Bloom again, supporting the Food Bank and St Michaels Hospice as our Christmas Donation in lieu of cards and we’ve continued to support Luctonians Rugby Club, this time by agreeing to be Main Sponsors of the Female Team, Luctonians Vixens for the next 3 year years as they entered their first competitive league season. I’ve really enjoyed going down to support them, they are a great bunch and are developing and improving quickly!

It’s not all been positive though, Andy who has been our main MOT tester for nearly 10 years retired, a little earlier than expected and primarily due to health concerns. I hope he is able to enjoy his retirement; spend time on his hobbies and with family when he can.

Personally, I’ve had a lot of opportunities this year. I’ve been able to support some brilliant charities with some amazing friends. Five of us hiked a Marathon in the Wye Valley for Macmillan, raising nearly £5500 and over 50 of us hiked a challenging route through the Peak District for BEN – The Automotive Charity raising over £12,000. I’ve also Run as Santa with my family and friends for St Michaels Hospice. Next year will be interesting because I’ve agreed to do another hike and I will also be able to complete an ambition of mine to run the London Marathon with my friend Gareth, receiving a place through BEN – The Automotive Charity. We’ve already started fundraising and are sitting at just over £7000 between us, just in case here’s a blatant plug for sponsorship > Tim’s London Marathon Sponsorship

I’ve been invited to speak at several Automotive Industry event’s through the year The Blend Conference, Schaeffler RepXpert Academy Live and Automechanika to name a few along with visiting and working with some brilliant companies and organisations in the Automotive Aftermarket to help provide a garage perspective on the industry. I was able to attend the F1 British Grand Prix in possibly the best seats on the circuit and a Palmersport Racing Day thanks to the LKQ Euro Car Parts and I had the opportunity to visit the HQ and some production facilities of Original Equipment supplier Schaeffler, finding out about their history, quality processes and production scale in Germany, along with Sinatec in the Netherlands to understand their concept for consumables and how this will work in the UK.

I want to finish by thanking our suppliers who have been integral to our business development and of course our amazing team, without them none of this would have been possible. Let’s look forward to 2024 and the opportunities it will bring – we’ll see you on the 2nd January!

Best wishes, Tim

#NotYourAverageGarage

WINNERS! Top Garage 2023

Monday 16th October 2023

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We’re delighted to announce that we have WON Top Garage 2023!

We were finalists last year and after a challenging application, assessment, interview and judging process we have gone one step further and picked up the award.

Our category, which was 10+ employees, saw 10 finalists, the UKs best independent garages, battle it out on Saturday 14th October to compete for the title of winner of “Top Garage 2023”. The final part of the process of the Aftermarket Magazine National Competition included a timed assessment based on Health and Safety, a timed presentation (maximum 3 minutes) of the business and how it benefits the customers and then 45 minute interview by 2 industry judges.

Tim represented the Oldfields team on the day and was later joined for the awards by Paul & Cheryl (Mum & Dad) along with his wife Fliss and picked up the award in front of a room full of 300 of the best garages, industry experts and end event sponsors.

Tim said “Top Garage is a tough competition, it’s arguably the most prestigious awards on the calendar because it is independent of any national garage networks. After reaching the final last year, I was absolutely buzzing to be able to pick up this award on behalf of the team. It was amazing. Without their hard work, none of this would be possible. What made it extra special was for mum and dad to be there when we won. They started the Oldfields journey back in 1991 and laid the foundations for us to be able to do what we do now.” He added “I’ve been inundated with positive comments and good wishes from inspirational people far and wide in the UK automotive industry, our customers, friends and family as well.”

Tim will be Speaking at The Garage Hive Blend Conference 2023

Tuesday 22nd August 2023

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Tim will be talking about the topic of planning and working with the end game in mind, what decisions you can make earlier in the business to help work towards your exit goal – whenever or whatever that may be!

“We’ve been using the Garage Hive System to run our business Since August 2020. I’m delighted to have been asked to present at The Blend, because the Garage Hive Community represent some of the best independent garages throughout the UK & Ireland.” said Tim. “If you own or run a garage and are keen to find out more about how other garages operate and continuously try to improve, you should really be there!”

About the Blend 2023:

Garage Hive has organised The Blend 2023 on the 7th of October to gather garage owners and key decision-makers of garage businesses in Birmingham to learn about the garage management software and to expand their views on how to manage their business in the best way possible, as well as to network and build connections between each other to exchange experiences and create a supportive community within the automotive industry.

The conference (9.30 am – 5.45 pm) is filled with many sessions delivered by expert speakers like business development and technical training coach John Batten, HR Specialist Jennifer Webb, Andy Crook industry practitioner, Andy Hamilton from Euro Car Parts, Simon Gurney from Castrol and Mark Strain from GSF Car Parts, fellow garage owners Tim Benson, Matt Cleevely, Tom Cocokings, Alex Lindley with Garage Industry Trends and garage management software experts.

There will be an expo area with known brands like The Race Group and Castrol, 1 Tec Auto Hub, GSF Car parts, Pagid, Micheldever, Vostel, Pichler Tools, Autotech Training, Autogem, Diagnostic Connections and AutoIQ.

You can book your tickets here: The Blend | Garage Hive’s Conference

Oldfields Shortlisted for Community Engagement

Thursday 10th August 2023

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We’re delighted to have been shortlisted for another awards final, this time for “Community Engagement” as part of the Independent Garage Association BIG Awards 2023. The Independent Garage Association BIG Awards recognising garages, industry suppliers and standout stars from the length and breadth of Britain. Award categories highlight all aspects of running a successful garage business, the BIG Awards have established a new gold standard for the independent garage sector.

Tim will be taking Owen, Oldfields apprentice, to the Awards Evening on September 22nd in Leicester. Tim said “I wanted to give Owen the chance to see what it’s like to mix with other people in the industry that are trying to be the best. These events are always great for socialising and networking on the business side, but hopefully can also create aspiration for the future!”

Owen added “It’s my first chance to go to a Garage Awards Ceremony, I don’t really know what to expect. It will be a good opportunity to see how other high end garages from all over the country do things.”

We didn’t win on this occasion, but congratulations to all the finalists and winners!

To see the full list of finalists or to find out more about the awards follow the link below!

IGA | The BIG Awards | IGA (independentgarageassociation.co.uk)